Within 3 years from the date of purchase, we will repair defect ESU products which are no longer covered by warranty.

Prerequisites for this are that faulty products are sent within 3 years after date of purchase and the original proof of puchase (receipt) is enclosed. The repair service only applies to ESU products that are bought from ESU dealers and do not apply to decoders that have been installed ex factory.

For decoders or LokProgrammer devices older than 3 years after date of purchase or without receipt, you are still able get a new ESU product. Check our exchange fees.

Defect ESU decoders or LokProgrammer devices which are older than 3 years after date of purchase can be exchanged against the latest decoder, respectively LokProgrammer in return of an exchange free. The exchange fee is valid for either defect decoders or also functionable "OEM" decoders.

The exchange fee will be also charged for decoders or LokProgrammers sent in without proof of purchase.

The exchange fee is only valid for the decoders mentioned down below: